HELP WITH PURCHASES

 

FAQs
DIGITAL DELIVERY  AUDIO and VIDEO

If you went through the checkout for purchased or free downloads, you should receive an email with LINKS to download the files.  This email should arrive within 10 minutes of checking out of davidtensen.com successfully.What if I didn’t get an email with a link to the files?
1.  If you registered as a customer at the checkout you can log in to your account and find your downloads here: https://davidtensen.com/my-account/
2.  The subject of the email sent to you should read something like “Your David Tensen order from (date) is complete – download your files”.   This email will go to the address that you used at the checkout.  If it’s a GMAIL or HOTMAIL or YAHOO account, the email sometimes ends up in the SPAM, PROMOTION or SOCIAL folders.  We suggest looking through those folders or simply doing a search for TENSEN in your email system. 

I can’t play the files on my iPad or iPhone
The audio files are compressed in a ZIP folder when they are delivered and made for download to a laptop or computer. Many Apple mobile device users have a hard time upzipping and playing the files directly on their device (thanks Apple!).  We suggest downloading them to a PC or Laptop (Windows or MAC) and then transferring them to your device.  There is one IOS app we have used called iFile Free that will unzip the folder and allow you to play it on your iPhone or iPad but it does require some intermediate computer knowledge.  Note:Android users generally have not issues unzipping the folder and accessing the files in their music player.

I’ve tried all those things and still can’t play the files!
Please send us an email and we’ll be happy to either refund the money or help you get access another way.

POSTAL PURCHASES
How long will delivery take?

Parcels are generally posted within 6 – 36 hours of purchase (weekends excluded) and are posted via Australia Post from postcode 4551.  We are subject to their delivery times across Australia and Internationally to the US, CANADA and NZ.   There is an Australia Delivery Times Calculator here if you wish to use it   We have found that the postal services are over-promising on their delivery times, so we have put some realistic times below – based on customer feedback.

Approx Delivery Times
Australia  2-8 working days
USA 5-20 working days
Canada  5-20 working days
New Zealand  3-12 working days

Please let us know if there are any major delays or problems.  We want your experience to be a blessing!

David, Natalie and the LeaderHeart Team.